Frequently Asked Questions

1. How long are shipping times?

Our suppliers (some of which are international) typically ship items within one to five days of receiving an order. From that point, it usually takes ten to fourteen days for items to reach your doorstep. 

 

2. What's your return policy?

No returns or refunds can be provided for digital products. You are able to return physical products within 45 days of placing your order.  Please send a photo and tell us what went wrong so we can review your request. If the request is approved, once we have received the product back we will provide a full or partial refund. 

 

3. Can I cancel my order?

If you cancel your order but the product was sent, you will have to return the product before a refund can be processed. Sometimes cancellations are also possible if you do not receive your package within a reasonable time after the shipping time frame specified for the product. Please contact us so that we can investigate the possibility if needed. 

 

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not what you ordered -- then simply send it back to us within 45 days of ordering the product, and we’ll give you a refund or get you the correct item. 

  

Product Return Address:

624 W University Dr. #322,  Denton, TX 76201

 

Contact email:

comments@freedomtofaux.com